| Unavailability of clients during the work days |
Introduced calls on Saturday morning to cover this target group started in Maputo, over 80% of the unavialable clientes in the two prevoius week reached |
| Lack of use of Whatsapp and conference calls by some SC and CMMC |
MM training on how to use Whatsapp and conduct conference calls; |
| Conference calls are only possible for 5 participants, which does not allow connection of all MM |
Hold staged meetings with small groups until cover all MMs per site; |
| High additional cost for conference calls |
Credit top up reinforced for all MM |
| Poor management of references made virtually |
List of users referred virtually to crosscheck in the list of users attended in the HF |
| Clients reported high frequency and long time of the calls; |
Discussation within the team to evaluate the frequency to two weeks instead of on a weeky bases and focus on clients not reached. |